(1) Statutory Right of Withdrawal
You have a statutory right of withdrawal. For details, please refer to our withdrawal policy.
(2) Exclusion of the Right of Withdrawal
Please note that the right of withdrawal is excluded for individually manufactured goods, such as custom-made and products made according to customer specifications.
(3) Condition of the Product to be Returned
Please ensure that the product you wish to exchange or return is in its original packaging, well-protected, and properly packed to avoid damage.
(4) Return Period & Right of Withdrawal
The return period is 14 days from the day you or a third party named by you, who is not the carrier, took possession of the goods.
(5) Exclusion of Exchange and Return
An exchange or return will not be accepted if deformations occur during dressing or short-term wearing of the product, if perfume or similar smells enter the product, and/or labels or washing instructions are removed. Your right to exchange and return remains valid if you return the product in its original packaging and box.
(6) Disclaimer for Transport Damages
We do not assume any responsibility for damages, losses, or non-conformity of the returned products during transport according to the above conditions. We reserve the right to claim damages and shipping costs.
(7) To exercise your right of withdrawal or exchange, you must inform us:
Lé Majique Düsseldorfer Straße 176 47239 Duisburg Email: info@lemajique.com
with a clear statement (e.g., by email) of your decision to withdraw from or exchange this contract.
(8) Quality Control & Return/Exchange Right
Once the products you sent for return or exchange have reached our return warehouse, they will be checked by our quality control unit. If the products are suitable for exchange, the exchange will be made within 10 days. The amounts for the returned products, minus the shipping costs, will be refunded to your bank account or credit card within 14 working days (excluding the additional costs arising from you choosing a different type of delivery than the cheapest standard delivery offered by us). If you paid shipping costs during the purchase, only the return shipping costs will be credited to your account within 14 days. For this refund, we use the same payment method that you used in the original transaction.